Refund Policy
This Refund Policy explains the conditions under which refunds may be issued by acitemsbuy.com ("we", "us", or "our").
Due to the nature of our services and the sale of digital goods with instant or fast delivery, refund requests are subject to strict conditions. Please review this policy carefully before placing an order.
1. General Refund Policy
All purchases are generally non-refundable once an order has been successfully delivered, completed, or used, except as outlined in this policy.
Refunds are granted only in limited circumstances outlined in this policy and are subject to verification by our support team.
2. Refund Eligibility
You may be eligible for a refund if all of the following conditions are met:
Your order was not delivered due to a verified system or service failure
You received an incorrect product, and it has not been used, consumed, traded, or transferred
A technical error resulted in a duplicate charge
We are unable to complete your order due to internal system or service issues
Refund requests must be submitted within 48 hours of purchase or delivery confirmation, whichever occurs first.
Each request is reviewed individually based on delivery records, system logs, and order details.
3. Non-Refundable Situations
Refunds will not be issued in the following situations:
- The order has been successfully delivered or completed
- The product or service has been used, consumed, traded, or transferred
- Incorrect or incomplete information was provided by the user (e.g. wrong account, character name, server, or email)
- A change of mind after delivery
- Delays caused by third-party platforms, game servers, maintenance, or force majeure events
- Misunderstandings resulting from failure to review the product description prior to purchase
4. Partial Refunds
Partial refunds may be issued at our discretion in cases where:
Only part of the order could be fulfilled
A service was started but could not be completed due to verified issues
The refunded amount will be calculated based on the undelivered portion of the order.
5. Refund Method & Processing Time
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing time typically ranges from 3–7 business days, depending on your bank or payment provider (including OneWay). Additional processing time may be required by the payment processor.
A confirmation email will be sent once the refund has been processed.
6. How to Request a Refund
To request a refund, please contact our support team and provide:
Order number
Email address used for the purchase
Description of the issue
Supporting screenshots (if applicable)
You may contact us via:
Email: [email protected]
Live Chat: Available 24/7 on our website
Refund requests are typically reviewed within 24 hours.
7. Chargebacks & Fraud Prevention
Unauthorized chargebacks, false claims, or abuse of the refund process will be investigated.
If fraud or misuse is detected, we reserve the right to:
Deny future services
Suspend or terminate associated accounts
Submit relevant evidence to the payment processor
Customers are strongly encouraged to contact us first to resolve any issues before initiating a dispute or chargeback.
8. Policy Updates
We reserve the right to modify this Refund Policy at any time.
Changes take effect immediately upon publication on this page.
